Covid-19-rules

T: +49 (0) 8823 18-0

COVID-19

health and safety protocols

Dear Guests,

subject to the regulations by the Bavarian Ministry of Health we kindly ask that you

  • please postpone your visit, if you
    • are exhibiting respiratory symptoms of any severity.
    • have had contact with Covid-19 cases in the past 14 days.
    • or have spent time, during the 10 days prior to your arrival, in a country or region where the 7-day incidence rate exceeds 50 cases per 100,000 inhabitants, or that has been designated as a risk area by the Robert Koch Institut: https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html
  • to maintain a minimum distance of 1.50 m (or 6 ft) and practice social distancing in all public areas and on footpaths.
  • to wear your protective mask in all public areas and footpaths.
  • to regulary wash and disinfect your hands at touchless hand sanitizer dispensers at all entrances to the building and public areas, and to refrain from shaking hands.
  • to turn away from others when you cough or sneeze, and wash your hands afterwards.
  • to stay in your room if you feel sick and inform us so that we can call a doctor for you.


In addition the following rules are currently applicable:

Booking

  • We will inform you prior to arrival about rules likely to be applicable during your stay.
  • In case of major covid-19 restrictions not foreseeable at the time of your booking, your may cancel or change your booking free of charge within 24 hours after receiving our e-mail. 

Arrival & Check-in

  • Please provide us with your contact details prior to arrival (mobile phone number, address, birthday) for contactless check-in.
  • Access to the resort is exclusively reserved for guests staying at the resort.
  • Valet parking service remains suspended.
  • Use of the lifts only with people who live in the same room or household.
  • Please use SMS text messaging with the hospitality desk for all requests.

Housekeeping

  • Hand sanitizers will be of no less than 60% alcohol-based and will be provided in guest rooms and throughout the hotel.
  • all public spaces will be sanitized and ventilated with fresh air through open windows several times a day.
  • All rooms will be thoroughly sanitized and ventilated with fresh air prior to arrival and during regular housekeeping services.
  • Sanitizer and packaged amenities in your room on day of arrival.
  • Total Privacy Option: You may request housekeeping services to take place in front of your room door only.
  • Turn down service is suspended. Towels and amenities will be delivered on request.
  • Packaged amenities and minibar filled with mineral water and soft drinks on day of arrival. Additional drinks can be ordered at extra charge.

Restaurants & Lounges

  • More free space and privacy due to 1.5m social distancing between tables.
  • Windows in all public spaces will be regularly opened to ensure constant ventilation with fresh air.
  • All orders are served by waiters wearing protective masks. Buffets can be used with protective masks and gloves.
  • For each room or family, we need reserve a fixed table for breakfast either from 8:30 – 9:15 am. or from 9:30 – 10:15 am. or from 10:30 – 11:15 am. and for dinner either from 6:00 – 7:45 pm. or from 8:00 to 9:45 pm. in one of the restaurants at the hotel booked. Changes are subject to availability on the same day.
  • Up to 10 persons from a maximum of two households can share one table. Kids have to eat with their parents.
  • The Ananda Spa Restaurant is open from 9:00 – 12:00 am. and from 12:00 – 3:00 pm exclusively for adults above 16 years.
  • Lunch is served from 12:30 – 2:00 pm in the Tutto Mondo restaurant at the Retreat and in the La Salle restaurant at the Hideaway.
  • The Lounges offer Grab & Go specialties, soup of the day, onigiri sushi and fresh cakes from 12:00 – 5:00 pm.
  • The Elmauer Alm Mountain Restaurant will be open on sunny days for lunch exclusively for hotel guests by prior reservation.
  • Our 2 star Restaurant Luce d`Oro will be open on Thursday, Friday & Saturday.
  • Room Service is available from 7:00 am – 10:00 pm. Prior reservation is required for room service during meals.

Concerts & Talks

  • Since seats will initially be limited to 100 guests, we recommend that you book free tickets ahead of time.
  • Protective masks are required during walkways, but not on a the assinged seat during the concert.

Spas & Treatments

  • Protective masks are required for treatments and in all public spaces.
  • All Spas and five outdoor pools as the indoor pool in the Family Spa of the Hideaway are open.
  • Kids up to 14 years can use the pools only with at least one of their parents.
  • All Saunas are open. Steambaths and the Oriental Hamam remain closed for the time being.
  • The Badehaus Spa is exclusively reserved for adults above 16 years. 
  • The Shantigiri Spa & Pools in the Retreat are exclusively reserved for guests staying at the Retreat. The Shantigiri Adult Spa is exclusively reserved for adults 16 years and above. 
  • Recliners need to be covered with sheets which need to be disposed of in the laundry baskets after use.
  • Please, no foods, no drinks and no phones in the relaxation areas of the spas and no drinks in pools.

Yoga, Taiji, Qi Gong & Fitness

  • Participation in all classes require protective masks and adherence to 1,5 m distancing.
  • Participation in yoga classes is only allowed with your own yoga mat, which you can buy at the shop if necessary.
  • The duration of the courses is limited to one hour. 
  • Windows in the Yoga Pavillon will be fully opened before and after classes to air out the space.
  • Fitness Gyms equipment is spaced out to maintain a six (6) foot perimeter between guets. All equipment must be sanitized before and immediately after use. Towels must be placed into a towel receptacles.
  • Personal training with spiroergometry for optimizing your running practice by prior reservation

Sports

  • Numerous activities in pristine nature in the immediate vicinity of the hotel and its untouched surroundings.
  • Swim in one of the nearby crystal clear lakes Ferchensee, Geroldsee and Barmsee.
  • Hike, forest-bathe, or climb one of the many surrounding peaks overlooking the Alps.
  • Jog along the Ferchenbach Creek to the Ferchensee and Lautersee Lakes or trek to the Elmauer Alm.
  • Participate in guided hiking or mountain tours for small groups.
  • Participate in guided e-mountain-bike or e-road-bike tours for small groups.
  • Individual climbing or mountain-bike tours with a private guide are charged separately.
  • State of the art e-mountain, racing and road bikes are available at extra charge.
  • Bycling equipment will be sanitized before and after each use.
  • Tennis on three clay courts by prior reservation on your own or with a coach.
  • Archery training on site with a champion by prior reservation.
  • Kite surfing on Walchensee, rowing on Eibsee, canoeing on Ferchensee
  • Golf on the 18-hole green in Oberau or the 9-hole green in Wallgau.

Kids & Teens

  • Childcare in the Kids Club for symptom free children from 2 to 5 years daily from 9:00 am to 9:00 pm.
  • Babysitting is only possible after prior reservation
  • Participation in Edutainment Workshops, Soccer Camps and Outdoor Adventure Programs by prior reservation.
  • Kids up to the age of 14 may use pools and playgrounds with their parents only.

Please feel free to contact the Hospitality Team at hospitality@schloss-elmau.de for any questions and wishes you may have!.

Thank you for your understanding!