Covid-19-rules

T: +49 (0) 8823 18-0

Covid-19 Health & Safety Protocols

Dear Guests,

we hope you and your family are doing well! 

Our effective and unobtrustive 2G+ health and safety protocols go beyond official regulations to ensure that you can fully enjoy your stay in Schloss Elmau. Access to the hotel has been reserved for hotel guestes only. More than 95 % of our team as well as all guests older than 17 years have already been vaccinated or recovered. In addition everybody older than 2 years and staying for more than one night as well as all members of our team have to be tested on daily basis with a POC Antigen Test at our test center in front of the hotel. 

Unfortunately you have to postpone your visit if you or guests traveling with you

  • have been in a country or region in the last 14 days which has been declared by the RKI as a virus mutation risk area
  • have been in a country or region in the last 10 days which has been declared by the RKI as a high risk area and if you have not yet been fully vaccinated since at least 14 days. Kids, which have not been vaccinated, currently have to stay in quarantine for 5 days.
  • have any respiratory symptoms
  • have had contact in the last 7 days with a person infected with Covid-19 during these days

The following rules are currently in place:

Check In 

  • Guests older than 18 years need a digital EU certificate of complete vaccination against Covid-19 since at least 14 days with a vaccine accepted in the EU (a second vaccination with Modern/Pfizer is required if the first vaccination has been with Johnson & Johnson) or full recovery from Covid-19 within the last three months in addition to a negative POC Anti-Gen Test not older than 24 hours.
  • Guests from 2 to 18 years need a negative negative POC Antigen Test not older than 24 hours.
  • Contactless Check In is possible if you provide us with your mobile telephone number and credit card prior to arrival.
  • Valet parking is currently not available.

During your stay

  • Daily testing at the testing center in front of the hotel is mandatory for all employees and all guests over 2 years of age (including boostered guests) who are staying for more than one night. 
  • A PCR test needs to be taken in case of a positive POC Anti-Gen test. Guests have to isolate in their room while waiting for the result. The local health authorities will decide further actions in case of a positive PCR Test.
  • Please use our innovative 24 hours SMS hospitality messaging system for all wishes and questions whenever possible.
  • A minimum social distance of 1.50 m (or 6 ft) is required in all public areas and on footpaths.
  • All guests older than 16 years are required by law to wear FFP2 masks in all public areas and footpaths. Kids from 6 to 15 need to wear a surgical face masks. Kids younger than 6 years do not need to wear masks. Our team members wear surgical or FFP2 masks.
  • Guests are required to use touchless hand sanitizer dispensers at all entrances to the building and public areas.
  • Guests need to stay in their room if they feel sick and inform us so that we can call a doctor.
  • Conctactless Check Out is possible online with your credit card.

Kids & Teens

  • All caretakers are fully vaccinated or recovered.
  • The Kids Club is open daily from 9:00 am to 9:00 pm.
  • The Creative Club is open daily from 1:00 pm to 9:00 pm during seasons A, B and X.
  • The number of children in the Kids Club and Creative Club is limited to a maximum of 15 children each.
  • Children are only allowed to visit the restaurants and Family Spas when accompanied by their parents.

Housekeeping

  • Hand sanitizers will be of no less than 60 % alcohol-based and will be provided in guest rooms and throughout the hotel.
  • all public spaces will be sanitized and ventilated with fresh air through open windows several times a day.
  • All rooms will be thoroughly sanitized and ventilated with fresh air prior to arrival and during regular housekeeping services.
  • Sanitizer and packaged amenities in your room on day of arrival.
  • Total Privacy Option: You may request housekeeping services to take place in front of your room door only.
  • Turn down service is suspended. Towels and amenities will be delivered on request.
  • Packaged amenities and minibar filled with mineral water and soft drinks on day of arrival. Additional drinks can be ordered at extra charge.

Restaurants & Lounges

  • All restaurants and lounges are not allowed to serve any food or drinks after 10:00 pm.
  • All restaurants and lounges are ventilated with 100% fresh air through state of the art ventilation systems mit HEPA Filters. 
    All orders are served by waiters wearing protective masks. Buffets can be used with protective masks.
  • Table reservations are required for breakfast seatings either from 8:30 – 9:15 am or from 9:30 – 10:15 am or from 10:30 – 11:15 am and for dinner seatings either from 6:00 – 7:45 pm or from 8:00 to 9:45 pm. in one of the restaurants of the booked hotel. Changes are possible subject to availability on the same day.
  • Not more than 10 persons from two households may share one table in each restaurants. Kids below 14 years of age need to share the table with their parents during all meals. Tables and chairs in the lounges may not be rearranged
  • Paperless guest checks will be posted to your room using your keycard for identification
  • The Elmauer Alm Mountain Restaurant is temporarly closed.
  • Room Service is available from 7:00 am – 9:00 pm. Prior reservation is required for room service during meals. Please take note that In-Room-Dining is not possible in rooms located in the the Tower or the Wettersteinwing.

Concerts & Talks

  • All seats are exclusively reserved for hotel guests.
  • FFP2 masks are mandatory during the concerts.
  • Since seats will be limited, we recommend that you book free tickets ahead of time.

Spas & Treatments

  • Treatments are only possible for guests who are fully vaccinated or recoverd.
  • All therapists are fully vaccinanted or recovered and are being tested daily.
  • Guests have to wear FFP2 and therapists surgical face masks during treatments.
  • Guests need to cover recliners in the spas with white sheets and dispose sheets and towels in the laundry baskets after use.
  • Please, no foods, no drinks. no phones and no conversations in the relaxation areas of the spas.
  • Kids up to 12 years may use the Family Spas and pools with at least one of their parents only.

Yoga & Fitness Programs

  • Participation in all Yoga Retreats and fitness programs requires prior reservation.
  • Participation in all Yoga classes is only possible with your own private yoga mat, which you can buy at the shop if necessary.
  • Fitness Gyms equipment is spaced out to maintain a six (6) foot perimeter between guests. All equipment must be sanitized before and immediately after use. Towels must be placed into a towel receptacles.
  • Personal training with spiroergometry for optimizing your running practice ios possible with prior reservation

Cancellations

We will inform you one week prior to arrival about rules likely to be applicable during your stay. In case of new Covid-19 restrictions not foreseeable at the time of your booking, your may cancel or change your booking free of charge within 24 hours after receiving our e-mail.

    Please feel free to contact the Hospitality Team at hospitality@schloss-elmau.de for any questions and wishes you may have!.

    Thank you for your understanding!